Series: Utility of the Future
Date: 9-23-2020

TransUnion has surveyed over 30,000 U.S. consumers regularly since March 2020 to assess how COVID-19 has impacted consumers’ finances. In today’s presentation, we will discuss how consumers’ ability to meet financial obligations, including their Utility payments, have been affected. We’ll also explore how credit data has changed since COVID-19, and how utility providers can adapt to these changes.

COVID-19’s Impact on U.S. Consumers – and How Utilities Can Support Them will cover relevant findings and timely topics, including:

• Insights into consumers’ capacity to pay bills – especially Utility bills – and their priority among all financial obligations
• Consumers’ experiences seeking – and receiving – accommodations such as payment holidays, deferments, and forbearances, across all financial obligations
• Techniques Utilities can use to mitigate risk, despite the drastic shifts in consumer credit data triggered by the COVID-19 pandemic
• Considerations for Utility service providers regarding account management, including how to help customers get back on track with monthly payment

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